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i-tec USB-C Metal Ergonomic 4K 3x Display Docking Station + Power Delivery 85 W

c31flatdockpdpro-9
PN
EU: C31FLATDOCKPDPRO
EAN
EU: 8595611703676
Thunderbolt 3/4USB-CUSB4
  • Compatible with USB-C and Thunderbolt laptops & tablets. (The host device must support DisplayPort Alt mode).
  • 1x DIsplayPort, 1x HDMI & 1x VGA supporting up to three external displays or single 4K/30Hz display. macOS supports a single extended display only.
  • Ergonomic design with aluminium housing, the dock features an intergrated 60 cm USB-C cable making it suitable for use with all laptops & tablets with up to and including 15" displays.
  • 4x USB ports including 2x USB-A 3.0 and 2x USB-A 2.0, plus SD and mSD card slots, making it easy to connect multiple USB devices and peripherals.
  • Provides up to 85W Power Delivery for compatible USB-C and Thunderbolt laptops & tablets. The host device must support USB-C Power Delivery.
  • GLAN Ethernet supports network speeds of 10/100/1000 Mbps speeds, providing a robust and high-speed internet connection.
  • Combo 3.5 mm audio input/output jack for easy connection to headset or speakers.
  • Note: Power supply not included. The dock can be used with the PSU supplied with the laptop, or a power supply can be purchased separately, P/N CHARGER-C112W/UK.
Product specifications
CHECK COMPATIBILITY
Suggested Retail price
  • USA
$88.70 USD
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This docking station is designed to be used with any laptop, tablet or smartphone regardless of type, brand or operating system. All you need is for your laptop/tablet/phone to have a free Thunderbolt 3 or any USB port (minimum of USB 3.0 recommended)

Printer? Keyboard? Mouse? External hard drive or flash drive? Charging cable for your phone? You can connect all your devices to the docking station quickly and easily. In addition, you can connect to the Internet thanks a LAN port, eliminating any worries with variable speed and quality of Wi-Fi networks.

Do you enjoy detailed graphics with high resolution? If so, then this station can allow you to connect to up to three* external monitors or TVs! You can choose from multiple ports for your monitor connection: VGA, HDMI or the modern Display Port. And of course, you can have all of them connected at the same time (* in case of 3 simultaneously connected monitors, the LCD on the laptop must be deactivated)

The new USB-C port has a number of tricks up its sleeve! Provided your laptop or tablet supports power delivery through this port, you gain the ability to connect all you need (data transfer, Internet, video and power supply) using a single cable.

Are you using Windows? Do you not make regular backups of your documents, pictures or videos? Install our free i-tec Docker Pro add-on (i-tec.cz/dockerpro) and you can start backing up your data immediately and, more importantly, easily. Connect any hard drive or flash drive to your docking station and the rest is a matter of a few mouse clicks.

CHECK COMPATIBILITY

Specifications

  • 1x integrated USB-C cable for connection to a device (60 cm)
  • Docking station technology: USB-C (MST)
  • Power Delivery: 85 W
  • Video ports:
  • 1x Display Port
  • 1x HDMI
  • 1x VGA
  • Resolution:
  • Host device with DisplayPort 1.2 support:
    • 1 monitor – 1x HDMI or DP → up to 4K/30Hz
    • 1 monitor – 1x HDMI or DP→ up to 1080p/120Hz
    • 1 monitor – 1x VGA → up to 1080p/60Hz
    • 2 monitors – 1x DP + 1x HDMI → up to 2x 1080p/60Hz*
    • 2 monitors – 1x DP + 1x VGA → up to 2x 1080p/60Hz*
    • 2 monitors – 1x VGA + 1x HDMI → up to 2x 1080p/60Hz*
    • 3 monitors – 1x HDMI + 1x DP + 1x VGA → up to 1x 1080p/60Hz + up to 2x 720p/60Hz*
  • 1x USB-C PD port (power delivery only)
  • 2x USB 3.0 port
  • 2x USB 2.0 port
  • 1x Ethernet GLAN RJ-45 port
  • 1x SD slot
  • 1x microSD slot
  • 1x 3,5mm Audio combo port
  • MAC Address cloning: Yes (using i-tec Docker Pro software)
  • WOL: S1, S2, S3
  • OS: Windows 10/11, macOS*, iPadOS**, Android**, Chrome OS and Linux with latest updates
  • Product dimensions: 269 x 84 x 23 mm
  • Product weight: 324 g
  • Package dimensions: 316 x 130 x 30 mm
  • Package weight: 466 g

 

1/ macOS does not support Multi Stream Transport (MST) technology, meaning that when connected to a device running macOS, all connected monitors will display the same image.
2/ The laptop lid must be closed in order for the docking station to function with three external monitors connected.

 

Hardware Requirements:

  • Device with a free USB-C, USB4 or Thunderbolt™ 3/4 port

Power Delivery Requirements:

  • Device with a free USB-C, USB4 or Thunderbolt™ 3/4 port with Power Delivery support

Video Output Requirements:

  • Device with a free USB-C or USB4 port with DisplayPort Alternate Mode support or a Thunderbolt™ 3/4 port

Operating System:

  • Windows 10 / 11, macOS*, iPadOS**, Android**, Chrome OS and Linux with latest updates

 

* macOS does not support Multi Stream Transport (MST) technology. Connecting two monitors to the station on macOS will result in both monitors showing the same image.
** iPadOS, Android do not support multi-screen video transfer technology, nor the extended screen option. This means that when connected to an external monitor, only the mirrored screen will be displayed. (Not valid for androids with DEX and Easy Projection extension)

 

 

 

Package contents

  • Product
  • Instruction manual

Resolution

 

Host OutputDSC StatusSingle Video OutputDual Video OutputTriple Video Output
Thunderbolt or USB-C DP Alternate mode with DP 1.4Not PossibleUp to 3840 x 2160 @ 30HzUp to FHD (1920×1080) @ 60HzUp to FHD (1920×1080) @ 30Hz
Thunderbolt or USB-C DP Alternate mode with DP 1.2Not PossibleUp to 3840 x 2160 @ 30HzUp to FHD (1920×1080) @ 60HzUp to FHD (1920×1080) @ 30Hz

Description

Ergonomic metal USB-C docking station with support for up to 3 external monitors. The station is compatible with any laptop equipped with a USB-C or Thunderbolt 3 port (the 60 cm integrated cable is long enough to connect all laptops with screens up to size 15“). The dock provides 4x USB ports, reliable and quick connection to company networks thanks to an integrated LAN port and up to 85 W power delivery. The station’s design also allows it to be used as a stand for a laptop.

The docking station is available in two versions:
1. without enclosed USB-C charging adapter (product code C31FLATDOCKPDPRO)
2. with enclosed 100 W adapter (product code C31FLATPRO112W/US)

Note: macOS does not support Multi Stream Transport (MST) technology, meaning that when connected to a device running macOS, all connected monitors will display the same image.

  • Connect up to three external monitors
  • Power delivery: up to 85 W
  • Provides a DisplayPort, HDMI and VGA port
  • 2x USB 3.0 and 2x USB 2.0 ports will allow you to easily connect your USB devices and peripherals.
  • Gigabit Ethernet RJ-45 provides reliable, robust and high-speed Internet connection supporting 10/100/1000 Mbps speeds
  • Combined jack for audio and microphone (headset) on the front panel
  • SD and microSD card readers
  • Metal body
  • Smartphone stand
  • Can also be used as a handy laptop stand

FAQ

Question: My video output (HDMI, DisplayPort, DVI…) doesn’t work when connected to my device.
Answer:

  • Check if you meet the HW requirements of the docking station
  • Use the original accessories supplied with the docking station
  • Update your device drivers to the latest possible

If your video output still does not work, please contact technical support.

Question: I have 2 external monitors with built-in speakers. And when they are connected to the docking station the same sound plays from both of them. Is it possible to set the monitor that will play the sound?

A: Unfortunately, it is not possible to select the monitor that will play the sound in software. At the moment, the only option is to turn it off directly in the monitor settings.

Question: When I close the lid of my laptop, the laptop shuts down. Is there any way to prevent this?

Answer:

  • Windows has special settings that control what happens to the laptop when you close the lid. And this setting needs to be changed. Right-click on the Start button and select Power Options. From the options on the right side, select More Power Settings. A new window will open and from the options on the left side, select Lid Close Settings and select Do no action.
  • For macOS, there are 4 conditions that must be met to prevent the MacBook from shutting down. The MacBook needs to be connected to power, an external keyboard, mouse and monitor. And then the MacBook lid can be closed and only the external monitor can be used.

 

 

 

Question: I can’t set my monitor to 4K 60Hz resolution.

A: Please first make sure that both the docking station/graphics adapter and the monitor can handle this resolution. Also make sure that:

  • If connected via HDMI, your HDMI cable supports 4K 60Hz. Only HDMI cables version 2.0 and later support this. Also, some monitors/TVs may have an item in the settings that needs to be enabled.
  • If connected via DisplayPort, your cable supports 4K60 Hz. Only DP cables version 1.2 and later support this. Also, make sure you have DP 1.2 selected in your monitor settings. Check your monitor manual in case you don’t know where to look for this setting.

 

Question: Can a monitor connected via a docking station use nVidia/AMD/Intel graphics technologies? For example, G-sync or FreeSync.

A: The dock cannot use nVidia/AMD/Intel graphics technologies.

 

 Question: With the docking station/graphics adapter, is it possible to set the frame rate to 120 Hz (144 Hz, etc.)?

A: This is possible. The docking station has this option, the condition is that you use the DisplayPort on the docking station.

 

Question: Is it possible to connect a touchscreen monitor?

A: This is possible, but i-tec Technologies cannot provide technical support in this case as it is a monitor manufacturers technology.

 

Question: The image on the connected monitor is flickering.

A: 1. Please try another higher quality HDMI/DisplayPort cable, this can often solve your problem. Next, please reboot your laptop/computer and also the docking station.

  1. Please update your graphics card drivers directly from the graphics card manufacturer’s website or from the laptop manufacturer’s website.

 

 

 

Question: Can I use an adapter to convert the signal from DVI/HDMI to DisplayPort?

A: You can convert the signal from HDMI to DisplayPort, but only if you use an active (powered) adapter.

Therefore, a passive (unpowered) cable/adapter cannot be used under any circumstances. Passive cables/adapters can only convert the DisplayPort signal to HDMI.

Question: The USB/Thunderbolt cable is too short for my needs. Can I use a longer cable from another manufacturer?

A: Yes, it is possible to use other longer cables. However, we are not responsible for any problems caused by using third party cables.

 

QUESTION: What is the function of the power button if I cannot turn the laptop on/off with it?

A: The power button is used to turn the docking station on/off.

 

Question: I have speakers/headphones plugged into the audio jack of the dock, but they don’t play any sound.

A: Right-click Start and select Settings. From here, select System and from the menu on the left side, select Sound and change Output Devices here.

 

Question: I use a docking station in my office/company, and when I plug the Ethernet cable into the docking station, it is not possible to connect to the internet/local networks. But when I plug this cable into the LAN connector on my laptop, everything works properly.

A: In some cases, companies restrict Internet/local area network connectivity to network elements with a known MAC address (each LAN connector has its own MAC address).

You can work around this either by manually changing the MAC address of the LAN connector in the dock, or you can use our i-tec Docker Pro software (for Windows) to clone the MAC address from your laptop to the dock. i-tec Docker Pro is free and can be downloaded from our website.

https://i-tec.cz/produkt/dockerprosw/

Question: I have a laptop with a Thunderbolt 3 or USB-C port, yet the laptop won’t charge.

A: According to the Thunderbolt 3/USB-C specifications, the laptop power supply is only optional. Not all laptops allow this option, especially laptops with a power supply over 100W. Also, some manufacturers restrict/block charging from docks/adapters not made by that manufacturer. If you are unsure if your USB-C port meets these requirements, please contact either the device manufacturer or our technical support: support@itecproduct.com.

Question: When I wake my laptop from sleep, the external monitor does not wake up.

A: Try changing the monitor input setting from AUTO to a fixed monitor input.
If after a long time the automatic search for an active port does not find any input,the monitor may fall asleep so that it no longer responds to the signal from the docking station port.

Some devices require you to turn off sleep or hibernation if you have any problems after waking up.

 

Question: Does this dock/graphics adapter support audio signal transmission via HDMI or DP?
A: Yes, if your monitor (projector) has integrated speakers, audio signal transmission via HDMI or DP cable is possible. However, you need to change the default audio playback device in your OS settings.

 

Question: I connected a standard analog microphone to the dock’s combined audio port, but the microphone doesn’t work. Why?
A: The combined (TRRS) audio port is not compatible with standard analogue microphones.

Question: What are the requirements for primary graphics cards for use with the graphics chipsets in i-tec graphics adapters and docking stations?
A: The graphics chipsets in i-tec products are secondary (additional) graphics cards in the PC.
They need to have a primary graphics card installed to work.
Note for Windows 10 and later: Intel, NVidia, ATI/AMD, VIA. It cannot work with SiS or Matrox graphics cards.

 

Question: Can I keep my product running permanently (24 hours a day, 7 days a week)?
A: Theoretically yes, but continuous operation is not good for product durability and reliability. As with any other device that contains active on-chip components equipped with software or firmware tools, the docking station needs to be rebooted once in a while, especially in areas where connected devices alternate (typically hot-desking and hot-plugging) to avoid potential problems and keep operation smooth. The ideal or recommended usage scenario would be to reboot or shut down the product at least three times a week. Docking stations that are not equipped with an ON/OFF button can be turned off by disconnecting the power supply unit.

 

Question: On my MacBook 13″ / 15″ 2016 and later, my WiFi or Bluetooth stops working, or my USB 3.0 devices connected to the dock disconnect. Where is the problem?
A: This problem is caused by interference in the 2.4GHz band. A possible solution is to connect the dock to the Thunderbolt 3 (USB-C) port on the Mac on the left side closest to you or use the ports on the right side. These ports are located farthest from the WiFi antenna. Another solution is to use the 5GHz band and place the dock as far away from your Mac’s monitor as possible. For more information, see here: https://support.apple.com/en-us/HT201163

Question: I have your device and the image transfer is not working.
A: Your device must meet the system requirements, especially any DP Alt. mode support on the USB-C port. In case you are not sure about DP Alt. Please contact either the device manufacturer or our technical support at: support@itecproduct.com.

Question: Why does only mirroring or only one video output work on my MacBook?
A: Unfortunately, macOS does not support MST technology and is only capable of mirroring both outputs, or only one can work (not valid for Displaylink docking stations starting with P/N: CA or U3).

 

 

Question: The image through the dock is flickering.
A: If you are experiencing this phenomenon, you may just have the monitor refresh rate set incorrectly. For example, if your refresh rate is set to 59 Hz, please set it to 60 Hz and vice versa.

 

Question: Is it possible to charge HP laptops equipped with Thunderbolt 3 technology with this docking station?
A: Hewlett-Packard has implemented a proprietary technology in some of its notebook models that allows charging only when using genuine HP stations. Please check your laptop’s compatibility with your dealer or contact HP Technical Support.

Question: Do I need to install drivers before using the dock?
A: No, installation is only required on Windows 7, Android and macOS.

However, we always recommend installing the latest version of drivers from the website here: Driver

 

 

Question: Can I plug another USB-C DP Alt into the USB-C port of the dock? Can I connect a USB-C USB port to a USB-C USB-C port with a USB-C USB port?
A: No, the docking station and its USB-C or Thunderbolt port must be designed for this.

We always state this fact in the specifications.

 

Question: LAN connection is not working on my Android.
A: Ethernet support must be supported directly by the tablet manufacturer. You can easily check for support in the settings – “Network Connections” – “Other Networks” – and there must be an “Ethernet” entry.

Question: Everything is working, but it only shows 10 Mbps, what’s the problem?
A: Verify all cabling between the PC/NB and the active element and tighten the RJ-45 connectors. It also helps to replace the Ethernet cable between the adapter and the active network element (hub, switch, router) with a certified one. Setting a specific value (instead of Auto Negotiation) in the properties of the network adapters, the Speed & Duplex item may also be a solution.

 Question: Where can I download DisplayLink drivers for ChromeOS?
A: There is no need to download or install drivers for ChromeOS. They have been included with ChromeOS since R51. Just plug in the dock.

 

 Question: I’m using ChromeOS and the image on an external monitor is not smooth/choppy.
A: In this case, the problem is with an underpowered CPU.  In most cases, ChromeOS laptops use less powerful processors and the DisplayLink software uses the CPU exclusively for calculations.

 

Question: I have a ChromeOS laptop with two external 4K monitors, is there any way to set fullHD resolution on both monitors?
A: Unfortunately, at the moment, you can only set the resolution for one monitor on ChromeOS. The second monitor is set to the maximum possible (native) resolution.

Question: The dock should handle up to 5K/60Hz, but I can only set 4K/30Hz on the monitor. What is the problem?
A: In order to set 5K/60Hz resolution, the main graphics card (in most laptops this is Intel) must support DisplayLink 1.4 with DSC. Please make sure your laptop supports this.

Question: Can I use this dock on Linux?
A: Yes, this dock can be used on Linux. DisplayPorts and HDMI are built on USB-C DisplayPort Alt Mode – your distribution/device must support this technology for this output to work on Linux.

The necessary drivers should already be integrated in all current distributions.

 

 

 

 

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