i-tec USB 3.0 / USB-C / Thunderbolt 3 Dual Display Docking Station + Power Delivery 65W

Resolution

Description

Enhance your notebook, tablet or smartphone, utilising USB-C or USB-A connectivity. This Thunderbolt 3 compatible USB-C dual monitor docking station features the latest DisplayLink DL9650 chipset and offers the flexibility of both USB-C and USB-A host interfaces. A connecting cable with both ends (USB-C for C, USB-C for A) is a part of the package. As far as the docking station is connected either to a laptop or to a tablet that supports charging-up at its USB-C or Thunderbolt 3 port, then it is able to provide the power supply (Power Delivery) up to 65W.*

The unit is equipped with four graphics outputs, 2x HDMI, and 2x DisplayPort, although a maximum of two monitors can be supported simultaneously. Connect two monitors simultaneously and enjoy the higher 4096 x 2160 resolution @ 60 Hz, using any interface configuration (DP + DP, DP + HDMI, HDMI + HDMI). 5K resolution (5120 x 2880 @ 60 Hz)* is supported when a single monitor is connected via two DisplayPort cables.

4x USB-A 3.0 ports (USB 3.0 / 2.0 compatible) make it easy to connect all of your existing hardware and Gigabit Ethernet RJ45 port provides reliable, robust and high-speed internet connection, supporting 10/100/1000 Mbps speeds. 3.5 mm audio jacks can be found on the front panel and an easily accessible power-saving on/off switch can be found on the rear panel. The addition of a Kensington lock slot provides additional security, especially for those working regularly in public spaces.

i-tec docking stations are compatible with the vast majority of notebook brands and platforms, making it easier than ever to connect your favourite hardware. The unit is extremely compact, perfect for use at home or in the office. Due to the hybrid interface option especially hot desk use, due to the USB-C or USB-A interface options.

This docking station is suitable for use with MacBook Pro 2016, Macbook 2015, Chromebook Pixel 2015, Acer Switch Alpha 12, Acer Switch Alpha 13, Dell XPS 13, HP Elitebook Folio G1 and ASUS UX390UAK, as well as other devices with USB-C connectivity.

* Note: USB-C Power Delivery in selected HP laptops, specifically Elitebook and ZBook, uses proprietary technology. As a result, the resistance in the USB-C circuit is higher than normal. The docking station is fully capable of charging these laptops, although it may need to be reset, using the On/Off button, following initial connection.

Product Overview & Features

• Connect your notebook, tablet or smartphone to additional monitors and your favourite hardware via a single USB-C or USB-A port (cable included)
• 1x USB-C port for connecting to a host with USB-C or USB-A interface; an interconnecting cable with both ends is a part of the package

• Graphic interface: 2x HDMI and 2x Display Port. The docking station supports the connection of max. 2 monitors. Resolution:

• 1 monitor connected via 2 DP cables: 1x DP + 1x DP supports up to 5K 5120×2880@60Hz, host graphic card have to support 5K resolution
• 2 monitors connected simultaneously: 1x DP + 1x DP supports up to 4K 4096 x 2160@60Hz; 1x DP + 1x HDMI supports up to 4K 4096 x 2160 @ 60Hz; 1x HDMI + 1x HDMI supports up to 4K 4096 x 2160 @ 60Hz

• 4x USB-A 3.0 ports for connecting all existing hardware and accessories. USB-A ports are compatible with USB 3.1 and backward compatible with USB 3.0 / 2.0 devices and providing high-speed data transmission (5 Gbps), USB Hot Swapping support, from that 1x USB-A 3.0 with the support of quick charging-up for smartphones and tablets (BC 1.2)
• 2x USB-C 3.1 port for the connection of your devices with a support of USB-C, supporting high-speed data transfer (5 Gbps), a support of  USB Hot Swapping function
• Features DisplayLink DL6950, VIA VL813 chipset
• Fast network and Internet access with Gigabit Ethernet RJ-45 port, supporting 10/100/1000 Mbps speeds
• Kensington lock slot to discourage theft
• Separate 3.5 mm audio input / output jacks
• Power-saving on / off switch allowing quick and easy reset of the docking station & power LED indicator
• 1x power supply input – external power adapter (output: DC 20V/5A)
• Supports Windows 7/8/8.1/ 10 32/64 bit, Mac OS X, Linux Ubuntu 14.04 / 16.04, Android 6 and later
• Cross-brand and cross-platform compatibility

Long product description: i-tec USB 3.0 / USB-C 5K Universal Dual Display Docking Station, 2x 4K 60Hz Video, 2x HDMI, 2x Display Port, 1x GLAN Ethernet, 4x USB-A 3.0, 2x USB-C, 1x Audio Input / Output, On/Off Switch, charging-up via USB-C (up to 65W), Power Adapter 100W, Kensington Lock, for Laptops, Tablets, Windows, Mac OS, Linux, Android, Thunderbolt 3 compatible

* 5K resolution is supported only by Windows

If the docking station is connected via USB 3.0, charging of laptops and tablets is not supported

Manuals

• Quick Start
• Datasheet
• Amendment to user manual (ErP 2019/1782)

Drivers

• Windows
• MacOS
• Ubuntu
• Android (external link)

FAQ

Question: The video output (HDMI, DisplayPort, DVI …) does not work after connecting to my MacBook even after installing the DisplayLink drivers.

Answer: Apple has added a new security feature to macOS 10.13 and later, which blocks the automatic installation of drivers which use the “kernel” extension. The DisplayLink driver uses these extensions. For proper function, you must allow an exception for DisplayLink Corp, in your MacBook security settings. You can find detailed instructions here:

https://i-tec.cz/en/setup/

Question: I have a MacBook with an external 4K monitor connected. In native 4K resolution, the icons are too small, I want to change the display resolution on the monitor, but the image is either blurry or the cursor response is slower.

Answer: Unfortunately, this is a problem with the DisplayLink driver. DisplayLink is working to fix this problem, unfortunately, currently we do not know when this problem will be fixed.

Question: I have 2 external monitors with built-in speakers. When these monitors are connected to a docking station, both of them play the same sound. Can I set up which monitor will play the sound?

Answer: Unfortunately, it is not possible to select a monitor to play the sound. At this time, the only option is to turn it off directly in the monitor settings.

Question: How many maximum external monitors does DisplayLink software support?

Answer:

• Windows – supports up to 6 monitors – multiple monitors can also be connected, but this is not supported and drivers for more monitors are not tested
• macOS – supports maximum 4 monitors
• Ubuntu – supports up to 2 full HD monitors – multiple monitors can also be connected, but this is not supported and the drivers for more monitors are not tested
• Android – supports maximum 1 external monitor. Additional connected monitors will show the same image as the first connected monitor.
• ChromeOS – The maximum number of monitors is not limited by the DisplayLink driver. But it can be restricted by the ChromeOS itself

Question: After the update of the Windows operating system the docking station does not work.
Answer: Please do the following:

1. Disconnect the docking station / video adapter.
2. Download and run DisplayLink Installation Cleaner – it can be downloaded in the “Manuals, Drivers” section.
3. Download and install the latest DisplayLink drivers – these can be downloaded in the “Manuals, Drivers” section.
4. Reconnect the docking station / video adapter.

Question: The graphic / video editing program (such as Adobe Photoshop) does not work properly on an external monitor connected to the DisplayLink device. But on the laptop’s internal display it works properly. What is the reason and can I fix it somehow?

Answer: It is possible that such programs mistakenly assign the tasks for internal graphics of the computer to the graphics adapter of the docking station and this causes the problems. In this case, you need to disable the graphic acceleration directly in the affected program settings. In different programs, this function may be named differently. Then we recommend restarting your PC / laptop.

Question: When I close the laptop lid, the laptop turns off. Is it possible to prevent it?

Answer:

• Windows has a special setting which controls what the laptop should do in case of closing the lid. This setting needs to be changed. Right-click the Start button and select Power options. From the options on the right, select Other power settings. A new window opens, and here from the left menu, select Choose what closing the lid does / When I Close the Lid and select Do nothing.
• In macOS there are 4 conditions to be met to avoid turning off the MacBook. The MacBook needs to be connected to the power supply, an external keyboard, mouse, and monitor must be connected. Then you can close the MacBook lid and work with an external monitor only.

Question: I cannot set a 4K 60Hz resolution on the monitor.

Answer: First, please make sure that both the docking station / video adapter and the monitor can handle this resolution. Also, make sure that:

• In case of connecting via HDMI your HDMI cable supports 4K 60Hz. This is supported only by the HDMI cables version 2.0 and later. Some monitors / televisions may also have an option in the settings which needs to be turned on.
• In case of connecting via DisplayPort your cable supports 4K 60Hz. This is supported only by the DP cables version 1.2 and later. Also, be sure that in the settings of your monitor is selected the setting DP 1.2. In case you don’t know where to find it please refer to the manual for your monitor.

Question: Can the monitor connected via the docking station use the graphics technology from nVidia/AMD/Intel? E.g. G-sync, or FreeSync.

Answer: The docking station cannot use the graphics technologies from nVidia/AMD/Intel.

Question: Is it possible to set the frame rate to 120 Hz (144 Hz etc.) with the docking station / video adapter?

Answer: This is not possible. The docking station can handle maximum 60 Hz.

Question: Is it possible to connect a touchscreen monitor?

Answer: This is possible, but in this case i-tec Technologies cannot provide technical support because it is the technology of the monitor manufacturer.

Question: The image on the connected monitor flickers.

Answer: Please try a better HDMI/DisplayPort cable, this can solve your problem.

Question: Can I use a reduction to convert the signal from DVI/HDMI to DisplayPort?

Answer: Signal conversion from HDMI to DisplayPort is possible, but only in case of using the active (powered) adapter.  In any case, a passive (non-powered) cable/adapter cannot be used. The passive cables/adapters can only convert the DisplayPort signal to HDMI.

Question: The USB/Thunderbolt 3 cable is too short for my needs. Can I use a longer third-party cable?

Answer: Yes, it is possible. Please see the table below. Here you can see maximum cable lengths according to USB/Thunderbolt 3 specifications. Longer cables may not work properly.

Also, for USB-C and Thunderbolt 3 cables, you need to make sure they support DisplayPort Alt Mode (UBS-C only) and Power Delivery (USB-C and Thunderbolt 3) profiles. In case the docking station need it for its operation.

In case you are not sure, you can contact our technical support: support@itecproduct.com

Question: What is the function of the shutdown button if it cannot turn on/off the laptop?

Answer: The on/off button is used to turn the docking station on/off.

Question: Can I keep my product running permanently (24 hours a day, 7 days a week)?
Answer: Theoretically yes, however, continuous operation is not suitable for the durability and reliability of the product. As with any other device that contains active on-chip components equipped with software or firmware utilities, docking stations should be rebooted once in a while, especially at points where connected devices alternate (typically hot-desking and hot-plugging), to avoid potential problems and to keep operation trouble-free. The ideal or recommended usage scenario would be to reboot or shut down the product at least 3 times a week. Docking stations that do not feature an ON/OFF button can be turned off by unplugging the power supply unit.

Question: I have attached speakers/headphones in the docking station’s audio connector, but they do not play any sound.

Answer: Right click the Start button and select an option Settings. Here select System and from the menu on the left select Sound and change here the Output device.

Question: I use a docking station in the office/business, and if I plug the Ethernet cable into the docking station, I can’t connect to the internet/local area network. But when I plug this cable into the LAN connector in the laptop, everything works properly.

Answer: In some cases, the businesses limit the LAN/local network connection only to the network elements with a known MAC address (each LAN connector has its own MAC address).

This can be bypassed either by manually changing the MAC address of the LAN connector in the docking station, or by using our i-tec Docker Pro software (for Windows) which clones the MAC address from your laptop to the docking station. The i-tec Docker Pro is free and you can download it from our website. https://i-tec.cz/en/produkt/dockerprosw-2

Question: Can the docking station charge the laptop via USB 3.0 connector?

Answer: From a technological point of view, the USB 3.0 specification does not support laptop charging via the USB 3.0 connector.

Question: I have a laptop with a Thunderbolt 3 or USB-C port, but the laptop does not charge anyway.

Answer: According to the Thunderbolt 3/USB-C specifications, the laptop powering is only optional. Not all laptops allow this option, especially the laptops with a power supply of over 100 W. Also, some manufacturers restrict/block charging from docking stations/adapters which are not produced by given manufacturer. If you are not sure whether your USB-C port meets these requirements, please contact your device manufacturer or our technical support: support@itecproduct.com.

Question: I have a laptop with a USB-C/Thunderbolt3 port, but the laptop does not charge anyway.
Answer: According to the USB-C/Thunderbolt 3 specifications, the laptop powering is only optional.
Not all laptops allow this option, especially the laptops supplied with a power supply which allows to charge your notebook with more than 100 W.

Question The external monitor will not wake up after waking up my laptop.
Answer Try changing the monitor’s input setting from AUTO to a fixed monitor input.
If, after a long time, the automatic search for the active port does not find any input,
then the monitor may sleep so that it fails to respond to the signal from the docking station port.

Question: Does this docking station/video adapter support an audio signal transfer over HDMI or DP?
Answer: Yes, if your monitor (projector) has integrated speakers, it is possible to transfer the audio signals via HDMI or DP cable. In your OS settings, however, you must change your default audio playback device.

Question: My MacBook was shipped with an 87 W charging adapter. Will 60 W Power Delivery charge my MacBook?
Answer: Yes, it will just charge slightly slower.

Question: What are the requirements for the primary graphics cards for use with graphics chipsets in i-tec graphics adapters and docking stations?
Answer: The graphics chipsets in i-tec products are secondary (additional) graphics cards in a PC.
They need a primary graphic card installed for their functionality.
Note for Windows 10 and later: In these operating systems, the graphics driver only works depending on the primary graphics cards: Intel, NVidia, ATI/AMD, VIA. It can’t work with SiS or Matrox graphic cards.

Question: On my MacBook 13” / 15″ 2016 and later, my WiFi or Bluetooth stops working, or the USB 3.0 devices connected to the docking station disconnect. Where is the problem?
Answer: This problem is caused by interference in the 2.4 GHz band. A possible solution is that you connect the docking station to the Mac’s Thunderbolt 3 (USB-C) port on the left-hand side closest to you or that you use the ports on the right side. These ports are located farthest from the WiFi antenna. Another solution is using the 5 GHz band and placing the docking station as far as possible from your Mac monitor. For more information, please visit: https://support.apple.com/en-us/HT201163

Question: The image on the screen connected via the docking station flashes.
Answer: If you experience this issue, you may only have an improper setting of the monitor refresh rate. If you have setting of 59 Hz, please set to 60 Hz.

Question: Can I use this docking station/video adapter also via the Thunderbolt3 port?
Answer: Yes, the USB-C docking station/graphics adapter can also be used via the Thunderbolt3 port.
Only the Power Delivery may not work, but it depends on the TB3 features of your laptop.

Question: Can I connect another USB-C DP Alt. Mode graphic adapter to the USB-C port of the docking station?
Answer: In the case of USB-C DP Alt. Mode technology, it is not possible to use multiple adapters by connecting them in series.

Question: Everything works fine, but it only shows the speed of 10 Mbps. Where is the problem?
Answer: Verify all the cabling between the PC/laptop and the active element and push the RJ-45 connectors. Sometimes can also help replacing the Ethernet cable between the adapter and the active network element (hub, switch, router) with a certified one. A solution can also be setting a specific value (instead of Auto Negotiation) in the properties of the network adapters, Speed & Duplex option.

Question: Where can I download the driver DisplayLink for ChromeOS?
Response: The ChromeOS drivers do not need to be downloaded or installed. As of version R51, they are a part of ChromeOS. Simply connect the docking station.

Question: I use ChromeOS and the image on the external monitor isn’t consistent/is choppy.
Response: In this case, this is a problem of an inadequate CPU.  In most cases, laptops with ChromeOS do not have adequate processors and the DisplayLink software uses only the CPU for calculations.

Question: I have a laptop with ChromeOS with two external 4K monitors, is it possible to set fullHD resolution on both monitors?
Response: Unfortunately, resolution can only be set for one monitor in ChromeOS. The second monitor is set to the maximum possible (native) resolution.

Question: I have a laptop with ChromeOS, is there a limit to how many external monitors I can connect using products built on DisplayLink technology?
Response: The DisplayLink software itself doesn’t have any limitations for ChromeOS but your laptop manufacturer may set up limitations.

Since ChromeBooks tend to have slower processors, connecting several external monitors may burden the processor and the image may be choppy.

Question: I have a different Linux distribution than Ubuntu. Can I still use this device?
Response: Ubuntu is the only officially supported Linux distribution. It’s possible, however, to download drivers on the internet, which were modified for many additional distributions by the Linux community.

If you aren’t sure that your distribution has drivers modified in this manner, or you don’t know where to find them, you may contact our technical support staff: support@itecproduct.com

Question: I have an older version of Windows and I’m not able to install the latest DisplayLink drivers. What should I do?
Response:  The latest DisplayLink drivers no longer support some older versions of Windows.

Currently, only Windows 7/8.1/10 support the latest DisplayLink drivers.

If you are using Windows 8.0, please install the 9.2 M2 drivers. If you are using Windows XP (32bit) and Vista, please install the 7.6 M2 driver.