i-tec USB-C KVM Dock PRO for Three Hosts, Dual Video, with 2x Power Delivery, max 92W

Resolution

Description

Premium KVM Docking Station for Up to Three Devices

This high-performance docking station allows simultaneous connection of up to three host devices – one PC or game console and two notebooks or tablets. Fully compatible with devices featuring USB-C, USB4, or Thunderbolt 3/4/5 ports. PCs or consoles can be connected via HDMI and USB.

It supports up to two external monitors, which can either display content from a single host or each from a different one – ideal for multitasking or working across multiple systems.

Thanks to two USB roaming ports, you can seamlessly share your keyboard and mouse between two hosts at once, boosting comfort and productivity.

The station also features four high-speed USB ports (10 Gbps) for your peripherals, along with full connectivity including GLAN, audio, and microphone ports.

Intelligent power delivery supports up to 92W charging for a single laptop, or 65W each when powering two devices simultaneously.

With convenient output selectors, you can easily choose whether both monitors mirror a single host or operate independently across two – ideal for parallel workflows.

• Support for up to 3 external host devices (2x laptop/tablet and 1x game console/PC)
• Connect up to 2 external monitors with up to 4K/60 Hz resolution *
• 2 smart USB ports for keyboard and mouse with roaming (shared) function
• 4 fast USB ports with 10 Gbps speed (3 USB-A and 1 USB-C, which can also charge up to 15W)
• LAN port with speeds up to 1Gbps (10/100/1000 Mbit)
• 2x 3.5mm ports for audio and microphone
• Power supply 1x 92W or 2x 65W
• 2x independent OUTPUT buttons for selecting the host device (OUTPUT 1 button also serves as the docking station power switch)

 * macOS does not support Multi-Stream Transport (MST) for multi-display video output. As a result, when using macOS, the same image will be mirrored on both connected monitors.

Manuals

• Datasheet
• Quick Start

FAQ

Question: Video output (HDMI, DisplayPort, DVI, etc.) does not work after connecting to my device.

Answer:

Check that you meet the docking station’s hardware requirements.

Use the original accessories supplied with the docking station.

Update your device drivers to the latest version

If your video output still does not work, please contact technical support.

Question: I have two external monitors with built-in speakers. When they are connected to the docking station, the same sound is played from both monitors. Is it possible to set which monitor will play the sound?

Answer: Unfortunately, it is not possible to select which monitor will play the sound via software. At this time, the only option is to turn it off directly in the monitor settings.

Question: When I close the laptop lid, the laptop turns off. Is there any way to prevent this?

Answer:

Windows has a special setting that controls what happens to the laptop when the lid is closed. This setting needs to be changed. Right-click on the Start button and select Power Options. From the options on the right, select Additional power settings. A new window will open. From the menu on the left, select Lid close settings and select Do nothing.

On macOS, four conditions must be met to prevent the MacBook from shutting down. The MacBook must be connected to a power source, and an external keyboard, mouse, and monitor must be connected. Then you can close the MacBook lid and work only with the external monitor.

Question: I cannot set the resolution to 4K 60Hz on my monitor.

Answer: First, please make sure that both the docking station/graphics adapter and the monitor support this resolution. Also, make sure that:

If you are connecting via HDMI, your HDMI cable supports 4K 60Hz. Only HDMI cables version 2.0 and later support this. Also, some monitors/TVs may have an option in the settings that needs to be turned on.

If connecting via DisplayPort, your cable supports 4K60 Hz. This is only supported by DP cables version 1.2 and newer. Also, make sure that DP 1.2 is selected in your monitor settings.

Refer to your monitor manual if you do not know where to find this setting.

Question: Can a monitor connected via a docking station use graphics technologies from nVidia/AMD/Intel? E.g. G-sync or FreeSync.

Answer: For docking stations with this option, we always include it in the specifications.

It mostly depends on whether the guest device, such as a laptop, can offer this option via Thunderbolt, USB-C or USB4 port.

Question: Is it possible to set the frame rate to 120 Hz (144 Hz, etc.) with a docking station/graphics adapter?

Answer: This is possible. The docking station has this option.

Question: Is it possible to connect a monitor with a touch screen?

Answer: This is possible, but i-tec Technologies cannot provide technical support in this case, as this is a technology provided by the monitor manufacturers.

Question: The image on the connected monitor is flickering.

Answer:

1. Please try a different, higher quality HDMI/DisplayPort cable, as this can often solve the problem. Next, restart your laptop/computer and the docking station.
2. Please update your graphics card drivers directly from the graphics card manufacturer’s website or from the laptop manufacturer’s website.

Question: Can I use an adapter to convert the signal from DVI/HDMI to DisplayPort?

Answer: Converting the signal from HDMI to DisplayPort is possible, but only when using an active (powered) adapter.

Therefore, a passive (unpowered) cable/adapter cannot be used under any circumstances. Passive cables/adapters can only convert DisplayPort signals to HDMI.

Question: The USB/Thunderbolt cable is too short for my needs. Can I use a longer cable from another manufacturer?

Answer: Yes, you can use other longer cables. However, we are not responsible for any problems caused by the use of third-party cables.

Question: What is the function of the power button if it cannot be used to turn the laptop on or off?

Answer: The power button is used to turn the docking station on or off.

Question: I have speakers/headphones connected to the audio jack on the docking station, but no sound is coming out.

Answer: Right-click on the Start button and select Settings. Select System and then Sound from the menu on the left and change the Output device.

Question: I use a docking station in my office/company, and when I connect the Ethernet cable to the docking station, I cannot connect to the Internet/local network. But when I plug this cable into the LAN connector on my laptop, everything works fine.

Answer: In some cases, companies restrict Internet/local network connections to network devices with a known MAC address (each LAN connector has its own MAC address).

This can be circumvented by either manually changing the MAC address of the LAN connector in the docking station or by using our i-tec Docker Pro software (for Windows), which clones the MAC address from your laptop to the docking station. i-tec Docker Pro is free and can be downloaded from our website.

https://i-tec.cz/produkt/dockerprosw/

Question: I have a laptop with a Thunderbolt 3, 4, or 5 or USB-C/USB4 port, but the laptop is not charging.

Answer: According to the Thunderbolt 3/USB-C specifications, laptop power is optional. Not all laptops allow this option, especially laptops with a power supply over 100W. Some manufacturers also restrict/block charging from docking stations/adapters not manufactured by them. If you are unsure whether your USB-C port meets the above requirements, please contact either the device manufacturer or our technical support at support@itecproduct.com.

Question: When I wake my laptop from sleep mode, my external monitor does not wake up.

Answer: Try changing the monitor input setting from AUTO to a fixed monitor input.

If the automatic search for an active port does not find any input after a long period of time, the monitor may go into sleep mode and no longer respond to signals from the docking station port.

If you experience any problems after waking up, you may need to disable sleep or hibernation mode on some devices.

Question: Does this docking station/graphics adapter support audio signal transmission via HDMI or DP?

Answer: Yes, if your monitor (projector) has built-in speakers, audio signal transmission via HDMI or DP cable is possible. However, you must change the default audio playback device in your OS settings.

Question: I connected a standard analogue microphone to the docking station’s combined audio port, but the microphone does not work. Why?

Answer: The combined (TRRS) audio port is not compatible with standard analogue microphones.

Question: Can I keep my product in operation continuously (24 hours a day, 7 days a week)?

Answer: Theoretically, yes, but continuous operation is not recommended for the durability and reliability of the product. As with any device that contains active components on a chip equipped with software or firmware tools, the docking station should be restarted from time to time, especially in locations where connected devices are switched (typically hot-desking and hot-plugging), to prevent potential problems and ensure trouble-free operation. The ideal or recommended usage scenario would be to restart or shut down the product at least three times a week. Docking stations that are not equipped with an ON/OFF button can be turned off by disconnecting the power supply unit.

Question: On my MacBook 13″ / 15″ 2016 and later, WiFi or Bluetooth stops working, or USB 3.0 devices connected to the docking station disconnect. What is the problem?

Answer: This problem is caused by interference in the 2.4GHz band. A possible solution is to connect the docking station to the Thunderbolt 3 (USB-C) port on the left side of your Mac closest to you or use the ports on the right side. These ports are located furthest from the WiFi antenna. Another solution is to use the 5GHz band and place the docking station as far away from your Mac monitor as possible. For more information, please visit: https://support.apple.com/en-us/HT201163

Question: I have your device and the image transfer is not working.

Answer: Your device must meet the system requirements, in particular support for DP Alt. mode on the USB-C port. If you are unsure whether your device supports DP Alt. Mode, please contact either the device manufacturer or our technical support: support@itecproduct.com.

Question: Why does only mirroring work on my MacBook, or only one video output?

Answer: Unfortunately, MacOS does not support MST technology and is only capable of mirroring to both outputs, or only one may work. (This does not apply to docking stations based on Displaylink technology starting with P/N: CA or U3.)

Question: The image via the docking station flickers.

Answer: If you encounter this phenomenon, it is possible that you have set the refresh rate of your monitor incorrectly. For example, if you have set 59 Hz, please set it to 60 Hz and vice versa.

Question: Can HP notebooks equipped with Thunderbolt 3 technology be charged with this docking station?

Answer: Hewlett-Packard has implemented proprietary technology in some of its notebook models that allows charging only when using original HP stations. Please check the compatibility of your notebook with your dealer or contact HP technical support.

Question: Can I connect another USB-C DP Alt. Mode graphics adapter to the USB-C port of the docking station?

Answer: No, the docking station and its USB-C or Thunderbolt port must be designed for this purpose.

We always indicate this in the specifications.

Question: The LAN connection is not working on my Android device.

Answer: Ethernet connection support must be provided directly by the tablet manufacturer. You can easily check this in the settings – ‘Network connections’ – ‘Other networks’ – and there should be an ‘Ethernet’ item.

Question: Everything works, but the speed is only 10 Mbps. What is the problem?

Answer: Check all the cabling between the PC/NB and the active device and push the RJ-45 connectors in firmly. It also helps to replace the Ethernet cable between the adapter and the active network device (hub, switch, router) with a certified one. Another solution may be to set a specific value (instead of Auto Negotiation) in the network adapter properties, under Speed & Duplex.

Question: The docking station should support up to 5K/60Hz, but I can only set 4K/30Hz on the monitor. What is the problem?

Answer: In order to set a resolution of 5K/60Hz, the main graphics card (in most laptops this is Intel) must support DisplayLink 1.4 with DSC. Please make sure that your laptop supports this.

Question: Can I use this docking station on Linux?

Answer: Yes, this docking station can be used on Linux. The HDMI ports are built on USB-C DisplayPort Alt Mode – for this output to work on Linux, your distribution/device must support this technology.

The necessary drivers should already be integrated in all current distributions.

Question: Can I connect another USB-C DP Alt. Mode graphics adapter to the USB-C port of the docking station?

Answer: No, this is not supported with this product.

Question: After turning on the docking station, only mirrored screens are displayed on one of the host devices.

Answer: On the device where you want to set the screens to extended mode, you need to set this directly in the OS display settings (right-click on the desktop – Display settings – in the upper right corner you can set duplication or extended mode) or using the Win + P keys.

Question: Does this docking station offer control via keyboard shortcuts?

Answer: Yes, this docking station offers control via keyboard shortcuts, provided that you connect the keyboard to the USB port of the docking station marked with the keyboard symbol.

Keyboard shortcuts:

To change the host on Output 1: Scroll lock + Scroll lock + 1, 2 or 3 (1, 2 or 3 refers to inputs PC1 – PC3)

To change the host on Output 2: Alt + Alt + 1, 2 or 3 (1, 2 or 3 refers to inputs PC1 – PC3)

To change the mouse and keyboard mode to Default (without roaming): Shift + Shift + 1

To change the mouse and keyboard mode to Roaming: Shift + Shift + 2

Question: I want to use the same mouse and keyboard on different guest devices. How can I do this?

Answer: The docking station offers a keyboard and mouse roaming mode. To use it, you need to connect the keyboard and mouse to the port labelled keyboard and mouse.

After connecting the keyboard and mouse, use the Output 1 and Output 2 buttons to select between which guests you want to switch between (Output 1 must be set to a different input than Output 2).

Once the conditions are met, you can use the Shift + Shift + 2 keyboard shortcut to change the mode to Roaming.

In this mode, you can switch between the main screens of selected guests.

After switching from Host 1 to Host 2, you can switch back to Default mode without roaming using Shift + Shift + 1 and use the connected external screens.

When you want to work on Host 1 again, simply switch back to roaming mode and then back to default mode.

You can switch between Inputs for Output 1 and 2 by physically pressing the buttons or using keyboard shortcuts.

To change the host on Output 1: Scroll lock + Scroll lock + 1, 2 or 3 (1, 2 or 3 is the designation for inputs PC1 – PC3)

To change the host on Output 2: Alt + Alt + 1, 2 or 3 (1, 2 or 3 is the designation for inputs PC1 – PC3)

Question: I want to use a connected USB device, 3.5mm audio on my other connected guest devices to the docking station. How can I do this?

Answer: Peripherals and other devices connected to USB ports will follow the settings of the host device on Output No. 1, so if you want to use a USB device that works on the host device connected to the PC1 port, you need to switch Output 1 to the appropriate input.

You can switch by physically pressing the Output 1 button or using the keyboard shortcut Scroll lock + Scroll lock + 1, 2 or 3 (1, 2 or 3 are the designations for inputs PC1 – PC3).

Question: Sometimes switching between inputs takes a little while, is this normal?

Answer: Yes, when switching between inputs, some delay between initialisation and operation can be expected.

However, according to tests, the input change never took longer than 30 seconds.

On average, it takes between 5 and 10 seconds.

Question: The device connected to PC2 or PC3 does not detect the connected external screens.

Answer: Make sure that you have selected the correct input on Output 1 or 2 and that you meet the minimum requirements of the docking station for image output.

Question: The device connected to PC2 or PC3 is not charging even though the docking station offers this feature.

Answer: The PC2 and PC3 ports offer power via the USB-C PD protocol.

However, the connected guest device must also support this.

The docking station offers 92 watts of power on the PC2 and PC3 ports. If both are equipped, a maximum power output of 65 watts can be expected for the connected devices.

Question: The device connected to the USB-C port PC1 does not transmit video.

Answer: Devices connected to the USB-C port PC1 will only transmit data via USB-C.

In order to transmit video, it is necessary to connect at least 1x HDMI from the same device to which the USB-C is connected.

Question: LAN only works on one of the three connected guest devices. Is there a way to connect all devices at once?

Answer: No, the LAN adapter in the docking station does not function as a switch, which means that LAN will only work on guest devices selected on Output 1.