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i-tec USB-C Quattro Display Docking Station with Power Delivery 85 W

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EU: C31QUATTRODOCKPD
UK: C31QUATTRODOCKPDUK
EAN
EU: 8595611703393
UK: 8595611703409
USB-CThunderbolt-3
PN
EU: C31QUATTRODOCKPD
UK: C31QUATTRODOCKPDUK
EAN
EU: 8595611703393
UK: 8595611703409
USB-CThunderbolt-3
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Professional USB-C docking station with support for up to four external monitors. The docking station is equipped with hybrid image processing: it is built on DisplayLink and USB-C video transmission technologies, allowing it to process images on four display devices at the same time.

The station is compatible with any laptop equipped with a USB-C port (with video transmission support) or Thunderbolt 3. 6x USB ports, reliable and quick connection to your company network thanks to an integrated LAN port and support for installation on the back of a monitor make the docking station an ideal partner for professionals. And of course, the station is capable of charging your laptop or

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Specifications

  • 1x USB-C port for connecting to a device
  • Docking station technology: USB-C (MST) + DisplayLink 3900
  • Power Delivery: 85W
  • Video ports:
    • 2x DisplayPort
    • 2x HDMI
  • Resolution:
  • DisplayLink ports 2x HDMI
    • 1 monitor: up to 2560×1440/50Hz
    • 2 monitors: up to 2048×1152/60Hz
  • USB-C DP Alt mode ports 2x DP
    DP 1.2 HBR2:

    • 1 monitor – up to 4K/30Hz
    • 2 monitors – up to 2x 1080p/60Hz
  • DP 1.4 HBR3:
    • 1 monitor – up to 4K/60Hz
    • 2 monitors – up to 2x 1440p/60Hz
  • DP 1.4 HBR3 DSC:
    • 1 monitor – up to 5K/60Hz
    • 2 monitors – up to 2x 4K/60Hz
  • (Four monitor combination):
    Up to 2x 2048×1152/60 Hz and 2x 4K/60 Hz
  • 1x USB-C Gen. 1 port (data only)
  • 4x USB 3.0 port
  • 1x USB 3.0 port with Fast Charge support (BC 1.2)
  • 1x Ethernet GLAN RJ-45 port (Realtek RTL8153)
  • 1x 3.5mm Audio port
  • 1x 3.5mm Mic port
  • 1x port for power supply (DC 20 V/6.75 A)
  • ON/OFF switch for the docking station
  • LED indication
  • Kensington lock support
  • VESA mount support
  • USB-C cable (100 cm)
  • OS: Windows 10, macOS, Android and Linux with the latest updates
  • Product dimensions: 197 x 85 x 34 mm
  • Product weight: 296 g
  • Package dimensions: 260 x 215 x 48 mm
  • Package weight: 1167 g

 

Hardware requirements:

  • Device with a free USB-C or Thunderbolt 3 port

Requirements for Power Delivery feature:

  • Device with a free USB-C or Thunderbolt 3 port with support for Power Delivery technology

Requirements for video output:

  • Device with a free with a Thunderbolt 3 port or with a USB-C port with support for DisplayPort Alternate Mode technology

Operating system:

  • Windows 10, macOS*, Android and Linux with the latest updates

* macOS does not support Multi Stream Transport (MST) technology. Connecting two monitors to the station via DisplayPorts on macOS will result in both monitors showing the same image.

 

Package contents

  • Product
  • USB-C cable (100 cm)
  • Charging adapter (output: 20.0/4.75 A, 160 cm DC cable)
  • Instruction manual

Description

Professional USB-C docking station with support for up to four external monitors. The docking station is equipped with hybrid image processing: it is built on DisplayLink and USB-C video transmission technologies, allowing it to process images on four display devices at the same time.

The station is compatible with any laptop equipped with a USB-C port (with video transmission support) or Thunderbolt 3. 6x USB ports, reliable and quick connection to your company network thanks to an integrated LAN port and support for installation on the back of a monitor make the docking station an ideal partner for professionals. And of course, the station is capable of charging your laptop or tablet with up to 85 W.

  • Connect up to 4 external monitors
  • Power delivery: up to 85 W
  • Provides 2 DisplayPorts and 2 HDMI ports
  • 5x USB 3.0 and 1x USB-C ports will allow you to easily connect your USB devices and peripherals.
  • Gigabit Ethernet RJ-45 provides reliable, robust and high-speed Internet connection supporting 10/100/1000 Mbps speeds
  • 2x jack for audio and microphone
  • Kensington lock protects against theft, particularly in shared offices or public spaces
  • On/off switch for maximum energy savings
  • The station features VESA support, allowing smart vertical installation on the back of a VESA compatible monitor
  • Supports Windows 10, macOS*, Android, and Linux

* Note: macOS does not support Multi Stream Transport (MST) technology, meaning that when connected to a device running macOS, two of the four connected monitors will display the same image.

FAQ

Question: The video output (HDMI, DisplayPort, DVI …) does not work after connecting to my MacBook even after installing the DisplayLink drivers.

Answer: Apple has added a new security feature to macOS 10.13 and later, which blocks the automatic installation of drivers which use the “kernel” extension. The DisplayLink driver uses these extensions. For proper function, you must allow an exception for DisplayLink Corp, in your MacBook security settings. You can find detailed instructions here:

https://i-tec.cz/en/setup/

 

Question: I have 2 external monitors with built-in speakers. When these monitors are connected to a docking station, both of them play the same sound. Can I set up which monitor will play the sound?

Answer: Unfortunately, it is not possible to select a monitor to play the sound. At this time, the only option is to turn it off directly in the monitor settings.

 

Question: After the update of the Windows operating system the docking station does not work.
Answer: Please do the following:

  1. Disconnect the docking station / video adapter.
  2. Download and run DisplayLink Installation Cleaner – it can be downloaded in the “Manuals, Drivers” section.
  3. Download and install the latest DisplayLink drivers – these can be downloaded in the “Manuals, Drivers” section.
  4. Reconnect the docking station / video adapter.

 

Question: When I close the laptop lid, the laptop turns off. Is it possible to prevent it?

Answer:

  • Windows has a special setting which controls what the laptop should do in case of closing the lid. This setting needs to be changed. Right-click the Start button and select Power options. From the options on the right, select Other power settings. A new window opens, and here from the left menu, select Choose what closing the lid does / When I Close the Lid and select Do nothing.
  • In macOS there are 4 conditions to be met to avoid turning off the MacBook. The MacBook needs to be connected to the power supply, an external keyboard, mouse, and monitor must be connected. Then you can close the MacBook lid and work with an external monitor only.

 

Question: I cannot set a 4K 60Hz resolution on the monitor.

Answer: First, please make sure that both the docking station / video adapter and the monitor can handle this resolution. Also, make sure that:

  • In case of connecting via HDMI your HDMI cable supports 4K 60Hz. This is supported only by the HDMI cables version 2.0 and later. Some monitors / televisions may also have an option in the settings which needs to be turned on.
  • In case of connecting via DisplayPort your cable supports 4K 60Hz. This is supported only by the DP cables version 1.2 and later. Also, be sure that in the settings of your monitor is selected the setting DP 1.2. In case you don’t know where to find it please refer to the manual for your monitor.

 

Question: Can the monitor connected via the docking station use the graphics technology from nVidia/AMD/Intel? E.g. G-sync, or FreeSync.

Answer: The docking station cannot use the graphics technologies from nVidia/AMD/Intel.

 

Question: Is it possible to set the frame rate to 120 Hz (144 Hz etc.) with the docking station / video adapter?

Answer: This is not possible. The docking station can handle maximum 60 Hz.

 

Question: Is it possible to connect a touchscreen monitor?

Answer: This is possible, but in this case i-tec Technologies cannot provide technical support because it is the technology of the monitor manufacturer.

 

Question: The image on the connected monitor flickers.

Answer: Please try a better HDMI/DisplayPort cable, this can solve your problem.

 

Question: Can I use a reduction to convert the signal from DVI/HDMI to DisplayPort?

Answer: Signal conversion from HDMI to DisplayPort is possible, but only in case of using the active (powered) adapter.  In any case, a passive (non-powered) cable/adapter cannot be used. The passive cables/adapters can only convert the DisplayPort signal to HDMI.

 

Question: The USB/Thunderbolt 3 cable is too short for my needs. Can I use a longer third-party cable?

Answer: Yes, it is possible. Please see the table below. Here you can see maximum cable lengths according to USB/Thunderbolt 3 specifications. Longer cables may not work properly.

Also, for USB-C and Thunderbolt 3 cables, you need to make sure they support DisplayPort Alt Mode (UBS-C only) and Power Delivery (USB-C and Thunderbolt 3) profiles. In case the docking station need it for its operation.

In case you are not sure, you can contact our technical support: support@itecproduct.com

 

Cable typeMaximum cable length according the specifications
USB 3.02 m
USB-C1 m
Thunderbolt 3 – passive cable – maximum rate 40 Gbps0.75 m
Thunderbolt 3 – passive cable – maximum rate 20 Gbps2 m
Thunderbolt 3 – active cable – maximum rate 40 Gbps, not compatible with USB-C2 m

 

Question: What is the function of the shutdown button if it cannot turn on/off the laptop?

Answer: The on/off button is used to turn the docking station on/off.

 

Question: I have attached speakers/headphones in the docking station’s audio connector, but they do not play any sound.

Answer: Right click the Start button and select an option Settings. Here select System and from the menu on the left select Sound and change here the Output device.

 

Question: I use a docking station in the office/business, and if I plug the Ethernet cable into the docking station, I can’t connect to the internet/local area network. But when I plug this cable into the LAN connector in the laptop, everything works properly.

Answer: In some cases, the businesses limit the LAN/local network connection only to the network elements with a known MAC address (each LAN connector has its own MAC address).

This can be bypassed either by manually changing the MAC address of the LAN connector in the docking station, or by using our i-tec Docker Pro software (for Windows) which clones the MAC address from your laptop to the docking station. The i-tec Docker Pro is free and you can download it from our website.

https://i-tec.cz/en/produkt/dockerprosw-2/

 

Question: I have a laptop with a Thunderbolt 3 or USB-C port, but the laptop does not charge anyway.

Answer: According to the Thunderbolt 3/USB-C specifications, the laptop powering is only optional. Not all laptops allow this option, especially the laptops with a power supply of over 100 W. Also, some manufacturers restrict/block charging from docking stations/adapters which are not produced by given manufacturer. If you are not sure whether your USB-C port meets these requirements, please contact your device manufacturer or our technical support: support@itecproduct.com.

 

Question: I have a laptop with a USB-C/Thunderbolt3 port, but the laptop does not charge anyway.
Answer: According to the USB-C/Thunderbolt 3 specifications, the laptop powering is only optional.
Not all laptops allow this option, especially the laptops supplied with a power supply which allows to charge your notebook with more than 100 W.

 

Question The external monitor will not wake up after waking up my laptop.
Answer Try changing the monitor’s input setting from AUTO to a fixed monitor input.
If, after a long time, the automatic search for the active port does not find any input,
then the monitor may sleep so that it fails to respond to the signal from the docking station port.

Question: Does this docking station/video adapter support an audio signal transfer over HDMI or DP?
Answer: Yes, if your monitor (projector) has integrated speakers, it is possible to transfer the audio signals via HDMI or DP cable. In your OS settings, however, you must change your default audio playback device.

Question: I connected a standard analogue microphone to the docking station’s combined audio port, but the microphone does not work. Why?
Answer: The combined (TRRS) audio port is not compatible with the standard analogue microphones.

Question: What are the requirements for the primary graphics cards for use with graphics chipsets in i-tec graphics adapters and docking stations?
Answer: The graphics chipsets in i-tec products are secondary (additional) graphics cards in a PC.
They need a primary graphic card installed for their functionality.
Note for Windows 10 and later: In these operating systems, the graphics driver only works depending on the primary graphics cards: Intel, NVidia, ATI/AMD, VIA. It can’t work with SiS or Matrox graphic cards.

 

Question: On my MacBook 13” / 15″ 2016 and later, my WiFi or Bluetooth stops working, or the USB 3.0 devices connected to the docking station disconnect. Where is the problem?
Answer: This problem is caused by interference in the 2.4 GHz band. A possible solution is that you connect the docking station to the Mac’s Thunderbolt 3 (USB-C) port on the left-hand side closest to you or that you use the ports on the right side. These ports are located farthest from the WiFi antenna. Another solution is using the 5 GHz band and placing the docking station as far as possible from your Mac monitor. For more information, please visit: https://support.apple.com/en-us/HT201163

Question: I have your device and the image transfer does not work.
Answer: Your device must meet system requirements, especially DP Alt. Mode support on the USB-C port. If you are not sure about DP Alt. Mode support on your device, please contact your device manufacturer or our technical support: support@itecproduct.com.

Question: Why is on my MacBook only the mirror mode or only one video output working?
Answer: Unfortunately, MacOS does not support MST and is only capable of mirroring both outputs, or only one can work.

Question: The image on the screen connected via the docking station flashes.
Answer: If you experience this issue, you may only have an improper setting of the monitor refresh rate. If you have setting of 59 Hz, please set to 60 Hz.

 

Question: Is it possible to charge the HP laptops equipped with Thunderbolt 3 technology using this docking station?
Answer: Hewlett-Packard has implemented a proprietary technology in some models of its laptops which enables the charging only when using genuine HP stations. Please check the compatibility of your laptop with your reseller or contact the HP Technical Support.

Question: Do I have to install the drivers before I use the docking station?
Answer: For MacOS and Windows 8.1 and 10, the operating system will automatically download and install all the necessary drivers. In case of Windows 7, you will need to manually install the drivers for your network card and the USB 3.0 hub.

Question: Can I connect another USB-C DP Alt. Mode graphic adapter to the USB-C port of the docking station?
Answer: In the case of USB-C DP Alt. Mode technology, it is not possible to use multiple adapters by connecting them in series.

Question: There is no working LAN connection on my Android.
Answer: The Ethernet connection must be supported directly by the tablet manufacturer. You can easily verify the support in the set-up “Network Connections” – “Other Networks” – and the option “Ethernet” must be located here.

 

Question: Everything works fine, but it only shows the speed of 10 Mbps. Where is the problem?
Answer: Verify all the cabling between the PC/laptop and the active element and push the RJ-45 connectors. Sometimes can also help replacing the Ethernet cable between the adapter and the active network element (hub, switch, router) with a certified one. A solution can also be setting a specific value (instead of Auto Negotiation) in the properties of the network adapters, Speed & Duplex option.

 

Question: May I use this device in Linux?
Response: Yes, the docking station supports Linux. Please make sure that your distribution is up to date. The docking station uses drivers, which are a part of the OS – the drivers should already be integrated in all current distributions. Unfortunately, because of the large volume of distributions it is not possible to test all of them.

 

Question: Where can I download the driver DisplayLink for ChromeOS?
Response: The ChromeOS drivers do not need to be downloaded or installed. As of version R51, they are a part of ChromeOS. Simply connect the docking station.

 

Question: I use ChromeOS and the image on the external monitor isn’t consistent/is choppy.
Response: In this case, this is a problem of an inadequate CPU.  In most cases, laptops with ChromeOS do not have adequate processors and the DisplayLink software uses only the CPU for calculations.

 

Question: I have a laptop with ChromeOS with two external 4K monitors, is it possible to set fullHD resolution on both monitors?
Response: Unfortunately, resolution can only be set for one monitor in ChromeOS. The second monitor is set to the maximum possible (native) resolution.

 

Question: The docking station should manage up to 5K/60Hz but I am only able to set up 4K/30Hz on the monitor. What’s the problem?
Response: In order to set up 5K/60Hz, the main graphic card (this is Intel on most laptops) must support DisplayLink 1.4 with DSC. Please make sure your laptop supports this.

 

Question: May I use this docking station in Linux?
Response:  Yes, you may use this docking station in Linux. However, this docking station is a hybrid – the HDMI and DisplayPort outputs work on various technologies.

HDMI is built on the USB-C DisplayPort Alt Mode – in order for this output to run in Linux, your distribution must support this technology. The necessary drivers should all already be integrated into all current distributions.

DisplayPorts are based on DisplayLink technology. Ubuntu is the only officially supported Linux distribution. It’s possible, however, to download drivers on the internet, which were modified for many additional distributions by the Linux community.

 

Question: When I use a passive DisplayPort to HDMI adapter/cable, no image appears on the external monitor. What should I do?
Answer:  Unfortunately, such connection is not possible. Passive DisplayPort to HDMI conversion will not work. The DisplayPort on this product can only be used with DisplayPort cables.

 

 

 

 

 

 

 

 

 

 

 

 

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