i-tec USB-C Triple 4K HDMI Video Adapter, Power Delivery 100W

Resolution

Description

Ultra-compact and lightweight USB-C graphic adapter with integrated 20 cm cable, designed to easily expand your desktop or notebook with up to three external monitors. Thanks to advanced MST technology, HDR support and compatibility with G-Sync / FreeSync, you can enjoy smooth performance and vivid visuals for work and entertainment.

With Power Delivery up to 100 W and energy-efficient operation, this adapter is ideal for professionals who need maximum flexibility in a small, portable form factor. Compatible with all major operating systems, it’s the perfect solution for productivity at home, in the office, or on the go.

• Connect up to 3 external monitors via HDMI with flexible resolution options (up to 4K/60 Hz or 1440p/144 Hz*)
• Graphic adapter technology: USB-C (MST) + USB-C PD
• 1× integrated USB-C cable (20 cm) for easy host connection
• Power Delivery up to 100 W (internal consumption only 10 W)
• 3× HDMI 2.0 ports for crystal-clear output
• Supports HDR 400–1000, G-Sync, FreeSync
• Compatible with major systems: Windows 10/11, macOS*, Android**, iPadOS**, ChromeOS, Linux

* The macOS operating system does not support Multi Stream Transport (MST) multi-screen video technology, which means that when connected to macOS, the same image will be projected on all screens.

** iPadOS, Android do not support multi-screen video transfer technology, nor the extended screen option. This means that when connected to an external monitor, only the mirrored screen will be displayed. (Not valid for androids with DEX and Easy Projection extension)

Manuals

• Datasheet

FAQ

Question: My video output HDMI doesn’t work when connected to my device.

Answer:

• Please check if you meet the HW requirements of the docking station
• Update your device drivers to the latest possible

If your video output still does not work, please contact technical support.

Question: When I close the lid of my laptop, the laptop shuts down. Is there any way to prevent this?

Answer:

• Windows has special settings that control what happens to the laptop when the lid is closed. And this setting needs to be changed. Right-click on the Start button and select Power Options. From the options on the right side, select More Power Settings. A new window will open and from the options on the left side, select Lid Close Settings and select Do no action.
• On macOS, there are 4 conditions that must be met to prevent the MacBook from shutting down. The MacBook needs to be connected to power, the external keyboard, mouse and monitor need to be connected. And then the MacBook lid can be closed and only the external monitor can be used.

Question: I can’t set the monitor to 4K 60Hz.

Answer: Please first make sure that both the dock/graphics adapter and the monitor can handle this resolution. Please also make sure that:

• If connected via HDMI, your HDMI cable supports 4K 60Hz. Only HDMI cables version 2.0 and later support this. Also, some monitors/TVs may have an item in the settings that needs to be enabled.

Question: Can a monitor connected via a Graphics Adapter use nVidia/AMD/Intel graphics technology? For example, G-sync or FreeSync.

Answer: The Graphics Adapter can support these technologies, this can be verified by referring to the specifications of the adapter where we list this fact.

Question: Is it possible to connect a monitor with a touch screen?

Answer: This is possible, but i-tec Technologies cannot provide technical support in this case as this is a monitor manufacturers technology.

Question: The image on the connected monitor is flickering.

Answer:

1. Please try a different higher quality HDMI cable, this can often solve your problem. Also, please reboot your laptop/computer as well as the docking station.
2. Please update your graphics card drivers directly from the graphics card manufacturer’s website or from the laptop manufacturer’s website.

Question: Can I use an adapter to convert the signal from DVI/HDMI to DisplayPort?

Answer: You can convert the signal from HDMI to DisplayPort, but only if you use an active (powered) adapter.

Therefore, you cannot use a passive (non-powered) cable/adapter under any circumstances. Passive cables/adapters can only convert DisplayPort signals to HDMI.

Question: The USB/Thunderbolt cable is too short for my needs. Can I use a longer cable from another manufacturer?

Answer: Yes, it is possible to use other longer cables. However, we are not responsible for any problems caused by using third party cables.

Question: When I wake my laptop from sleep, the external monitor does not wake up.

Answer: Try changing the monitor input setting from AUTO to a fixed monitor input.

If after a long time the automatic search for an active port does not find any input,the monitor may fall asleep so that it no longer responds to the signal from the dock port.

In case of any problems after waking up, the sleep or hibernation mode on some devices needs to be turned off.

Question: Does this dock/graphics adapter support audio signal transmission via HDMI or DP?

Answer: Yes, if your monitor (projector) includes integrated speakers, audio signal transmission via HDMI or DP cable is possible. However, you need to change the default audio playback device in your OS settings.

Question: What are the primary graphics card requirements for use with the graphics chipsets in i-tec graphics adapters and docking stations?

Answer: The graphics chipsets in i-tec products are secondary (additional) graphics cards in the PC.

They need to have a primary graphics card installed to work.

Question: Can I have my product running permanently (24 hours a day, 7 days a week)?

Answer: Theoretically yes, but continuous operation is not good for product durability and reliability. As with any other device that contains active on-chip components equipped with software or firmware tools, the docking station needs to be rebooted once in a while, especially in areas where connected devices are alternating (typically hot-desking and hot-plugging) to avoid potential problems and keep operation smooth. The ideal or recommended usage scenario would be to reboot or shut down the product at least three times a week. Docking stations that are not equipped with an ON/OFF button can be turned off by disconnecting the power supply unit.

Question: On my MacBook 13″/15″ 2016 and later, my WiFi or Bluetooth stops working or USB 3.0 devices connected to the dock disconnect. Where is the problem?

Answer: This problem is caused by interference in the 2.4GHz band. A possible solution is to connect the dock to the Thunderbolt 3 (USB-C) port on the Mac on the left side closest to you or use the ports on the right side. These ports are located farthest from the WiFi antenna. Another solution is to use the 5GHz band and place the dock as far away from your Mac’s monitor as possible. For more information, see here: https://support.apple.com/en-us/HT201163

Question: I have your device and the video transfer is not working.

Answer: Your device must meet the system requirements, especially any DP Alt. mode support on the USB-C port. In case you are unsure about DP Alt. Please contact either the device manufacturer or our technical support:support@itecproduct.com.

Question: Why does only mirroring or only one video output work on my MacBook?

Answer: Unfortunately, macOS does not support MST technology and is only capable of mirroring both outputs, or only one output can work.

Question: The image through the docking station/graphics adapter is flickering.

Answer: If you are experiencing this phenomenon, you may just have the monitor refresh rate set incorrectly. For example, if your refresh rate is set to 59 Hz, please set it to 60 Hz and vice versa.

Question: Can I use this dock/graphics adapter on Linux?

Answer: Yes, this dock can be used on Linux. DisplayPorts and HDMI are built on USB-C DisplayPort Alt Mode – your distribution/device must support this technology for this output to work on Linux.

The necessary drivers should already be integrated in all current distributions.