i-tec Universal Intelligent Dual Display Docking Station + Power Delivery 100W

Resolution

Description

Experience a breakthrough in docking technology with a high-performance, universal docking station designed for full remote management. Thanks to its dedicated LAN port, IT administrators can control the dock from anywhere — even down to individual port-level management. The remote management software is available as an optional add-on and can be purchased at any time. Of course, the docking station operates at full functionality even without it; the only limitation is the absence of remote management features. And best of all – Manageability works without a host connection — just power and LAN required.

A powerful office docking station supporting super-fast USB Gen 2 ports with fast charging. Dock supports output to up to two external monitors in up to 4K high resolution. The dock can be used with virtually all notebooks as it supports connection to all common ports: USB-A, USB-C, USB4 and Thunderbolt” 3/4/5, while supporting all common current operating systems.

Plenty of USB reliable and fast connection to the corporate network thanks to the integrated Intelligent LAN port and support for installation behind the monitor all make this docking station the ideal companion for true professionals. Of course, it supports charging of your laptop or tablet, up to 100 W.

• Connect to 2 external monitors in resolutions up to 4K/60 Hz
• Power delivery: up to 100 W
• 2 DisplayPort and 2 HDMI ports available
• 2x USB-C Gen 2 (10 Gbps), one with power delivery 20W, 1x USB-A 3.2 Gen 2 (10 Gbps) with Fast Charge 7.5W, 2x USB-A 3.2 Gen 2 (10 Gbps) and 2x USB-A 3.2 Gen 1 (5 Gbps) allow you to easily connect your USB devices and peripherals.
• Intelligent Gigabit Ethernet RJ-45 provides reliable, robust and high-speed internet connectivity with support for 10/100/1000 Mbps speeds and seamless remote management functionality.
• Combo jack for audio and microphone, very high quality 32bit/192 kHz sampling rate
• Kensington lock provides anti-theft protection, especially in shared office environments or public areas
• Docking station power switch allows for maximum power savings
• Supports Windows 10 / 11, macOS, Android 5 or later, Chrome OS R51 or later, Linux Ubuntu

NOTE: If the docking station is connected via USB-A port, charging is not supported.

Manuals

• Datasheet
• Quick Start

FAQ

Question: My video output (HDMI, DisplayPort, DVI…) does not work after connecting to my MacBook or after installing DisplayLink drivers.

A: Apple has added a new security feature to macOS 10.13 and later that blocks the automatic installation of drivers that use “kernel” extensions. The DisplayLink driver uses these extensions. To work properly, you must enable the “DisplayLink Corp” exception in your MacBook’s Security Settings. Detailed instructions can be found here:

https://i-tec.cz/en/setup/

Question: I have 2 external monitors with built-in speakers. And when they are connected to the docking station it plays the same sound from both of them. Is it possible to set the monitor to play the sound?

A: Unfortunately, it is not possible to select the monitor that will play the sound in software. At the moment, the only option is to turn it off directly in the monitor settings.

Question: After updating the Windows Operating System, the docking station does not work.

A: Please do the following:

1. Download and run DisplayLink Installation Cleaner – download in the “Manuals, Drivers” section
2. Restart your device (computer, laptop, etc.)
3. Connect the docking station/graphics adapter
4. Download and install the latest DisplayLink drivers – available in the “Manuals, Drivers” section or here: Driver

Question: When I close the lid of my laptop, the laptop shuts down. Is there anything I can do to prevent this?

Answer:

• Windows has special settings that control what happens to the laptop when the lid is closed. And this setting needs to be changed. Right-click on the Start button and select Power Options. From the options on the right side, select More power settings. A new window will open and from the menu on the left side, select Lid Close Settings and select Do no action.
• For macOS, there are 4 conditions that must be met to prevent the MacBook from shutting down. The MacBook needs to be connected to power, an external keyboard, mouse and monitor. And then the MacBook lid can be closed and only the external monitor can be used.

Question: I can’t set my monitor to 4K 60Hz resolution.

A: Please first make sure that both the docking station/graphics adapter and the monitor can handle this resolution. Also make sure that:

• If connected via HDMI, your HDMI cable supports 4K 60Hz. Only HDMI cables version 2.0 and later support this. Also, some monitors/TVs may have an item in the settings that needs to be enabled.
• If connected via DisplayPort, your cable supports 4K60 Hz. Only DP cables version 1.2 and later support this. Also, make sure you have DP 1.2 or later selected in your monitor settings. Check the manual for your monitor in case you don’t know where to look for this setting.

Question: Can a monitor connected via a docking station use nVidia/AMD/Intel graphics technologies? For example, G-sync or FreeSync.

A: The dock cannot use nVidia/AMD/Intel graphics technologies.

Question: With the docking station/graphics adapter, is it possible to set the frame rate to 120 Hz (144 Hz, etc.)?

A: This is not possible. DisplayLink based docking stations/graphics adapters can only handle a maximum of 60Hz.

Question: Is it possible to connect a touchscreen monitor?

A: This is possible, but i-tec Technologies cannot provide technical support in this case as it is a monitor manufacturers technology.

Question: The image on the connected monitor is flickering.

A: Please try another higher quality HDMI/DisplayPort cable, this can often solve your problem. Also, please reboot your laptop/computer and also the docking station.

Question: Can I use an adapter to convert the signal from DVI/HDMI to DisplayPort?

A: You can convert the signal from HDMI to DisplayPort, but only if you use an active (powered) adapter.

Therefore, a passive (unpowered) cable/adapter cannot be used under any circumstances. Passive cables/adapters can only convert DisplayPort signals to HDMI.

Question: The USB/Thunderbolt cable is too short for my needs. Can I use a longer cable from another manufacturer?

A: Yes, it is possible to use other longer cables. However, we are not responsible for any problems caused by using third party cables.

Question: What is the function of the Power button if I cannot turn the laptop on/off with it?

A: The power button is used to turn the docking station ON or OFF, as well as to restore it to factory settings.

Question: I have speakers/headphones plugged into the audio jack of the dock, but they don’t play any sound.

A: Right-click Start and select Settings. From here, select System and from the menu on the left side, select Sound and change Output Devices here.

Question: I use a docking station in my office/company, and when I plug the Ethernet cable into the docking station, it is not possible to connect to the internet/local networks. But when I plug this cable into the LAN connector on my laptop, everything works properly.

A: In some cases, companies restrict Internet/local area network connectivity to network elements with a known MAC address (each LAN connector has its own MAC address).

You can work around this either by manually changing the MAC address of the LAN connector in the dock, or you can use our i-tec Docker Pro software (Windows only) to clone the MAC address from your laptop to the dock. i-tec Docker Pro is free and can be downloaded from our website.

https://i-tec.cz/produkt/dockerprosw/

Question: I have a laptop with a Thunderbolt 3/4 or USB-C port, yet the laptop won’t charge.

A: According to the Thunderbolt 3/4 and USB-C specifications, laptop power is only optional. Not all laptops allow this option, especially laptops with power supplies over 100W. Also, some manufacturers restrict/block charging from docks/adapters not made by that manufacturer. If you are unsure if your USB-C port meets these requirements, please contact either the device manufacturer or our technical support: support@itecproduct.com.

Question: When I wake my laptop from sleep, the external monitor does not wake up.

A: Try changing the monitor input setting from AUTO to a fixed monitor input.

If after a long time the automatic search for an active port does not find any input,

then the monitor may go to sleep so that it no longer responds to the signal from the docking station port.

Some devices require you to turn off sleep or hibernation if you have any problems after waking up.

Question: Does this dock/graphics adapter support audio signal transmission via HDMI or DP?

A: Yes, if your monitor (projector) has integrated speakers, audio signal transmission via HDMI or DP cable is possible. However, you need to change the default audio playback device in your OS settings.

Question: I connected a standard analog microphone to the dock’s combined audio port, but the microphone doesn’t work. Why?

A: The combo (TRRS) audio port is not compatible with standard analog microphones.

Question: Can I keep my product running permanently (24 hours a day, 7 days a week)?

A: Theoretically yes, but continuous operation is not good for product durability and reliability. As with any other device that contains active on-chip components equipped with software or firmware tools, the docking station needs to be rebooted once in a while, especially in areas where connected devices alternate (typically hot-desking and hot-plugging) to avoid potential problems and keep operation smooth. The ideal or recommended usage scenario would be to reboot or shut down the product at least three times a week. Docking stations that are not equipped with an ON/OFF button can be turned off by disconnecting the power supply unit.

Question: On my MacBook 13″ / 15″ 2016 and later, my WiFi or Bluetooth stops working, or my USB 3.0 devices connected to the dock disconnect. Where is the problem?

A: This problem is caused by interference in the 2.4GHz band. A possible solution is to connect the dock to the Thunderbolt 3/4 (USB-C) port of the Mac on the left side closest to you or use the ports on the right side. These ports are located farthest from the WiFi antenna. Another solution is to use the 5GHz band and place the dock as far away from your Mac’s monitor as possible. For more information, see here: https://support.apple.com/en-us/HT201163

Question: LAN connection is not working on my Android.

A: Ethernet support must be supported directly by the tablet manufacturer. You can easily check for support in the settings – “Network Connections” – “Other Networks” – and there must be an “Ethernet” entry.

Question: Everything is working, but it only shows 10 Mbps, what’s the problem?

A: Verify all cabling between the PC/NB and the active element and tighten the RJ-45 connectors. It also helps to replace the Ethernet cable between the adapter and the active network element (hub, switch, router) with a certified one. Setting a specific value (instead of Auto Negotiation) in the properties of the network adapters, the Speed & Duplex item may also be a solution.

Question: Where can I download DisplayLink drivers for ChromeOS?

A: There is no need to download or install drivers for ChromeOS. They have been included with ChromeOS since R51. Just plug in the dock.

Question: I’m using ChromeOS and the image on an external monitor is not smooth/choppy.

A: In this case it is a problem with an underpowered CPU. In most cases, ChromeOS laptops use less powerful processors and the DisplayLink software uses the CPU exclusively for calculations.

Question: I have a ChromeOS laptop with two external 4K monitors, is there any way to set FullHD resolution on both monitors?

A: Unfortunately, at the moment, you can only set the resolution for one monitor on ChromeOS. The second monitor is set to the maximum possible (native) resolution.

Question: Can I use this dock on Linux?

A: Yes this dock can be used on Linux. Only Ubuntu is officially supported from Linux distributions. But you can download drivers on the internet that have been modified by the Linux community for many other distributions.

Question: The docking station is not detected by the i-tec DockMate Software at all.

A: Ensure that the LAN connection between the docking station and the connected laptop is properly established.

Question: The docking station is detected by the i-tec DockMate Software but cannot be added to management.

A: This usually indicates that the docking station is already managed by a different DockMate instance. To resolve this, perform a factory reset by holding the ON/OFF button until the LED starts blinking rapidly, then press the ON/OFF button again once the blinking begins.

Question: How can I update the docking station’s firmware?

A: To update the docking station’s firmware, you need to use the i-tec DockMate software.

Question: I want to manage intelligent docking stations. How can I do that?

A: To manage intelligent docking stations, you can use our backend server solution or our intuitive Windows management software.

Question: What does each LED on the docking station represent?

Answer:

• Left LED: Indicates whether the docking station is turned ON or OFF.
  • Green: Docking station is turned ON.
  • No light: Docking station is turned OFF.
• Right-most LED: Indicates the LAN connection status and the connection to the management solution.
  • Red: LAN connection is not established.
  • Green: LAN connection is established.
  • Blue: Docking station is connected to the management solution.
  • Blinking blue: A firmware update is in progress.
  • Blinking white: Waiting for firmware update process to start
  • Blinking yellow: There are issues with the connection to the management solution.