i-tec Universal USB 3.0/USB-C/Thunderbolt, Quattro 4K Display Docking Station + Power Delivery 100W

Resolution

Description

Maximum performance docking station. Supports up to four external monitors at 4K/60Hz or 2x 5K/60Hz. The perfect product for users who require multiple monitors without compromising on image stability, resolution and refresh rate. The dock also features a USB-C fast charging port (with up to 30W charging power), especially for charging smartphones and tablets, fast USB ports, a 2.5 Gbps LAN port, as well as other peripherals.

The dock can be connected to virtually any laptop, regardless of make, model or operating system type. Any USB port (3.0, USB-C or Thunderbolt” 3 or 4) is sufficient.

The dock can be installed behind the monitor (if it supports a standard VESA mount), using the i-tec VESA mount.

• Support for up to 4 external monitors with resolutions up to 4k/60 Hz (or 2 x 5k/60 Hz)
• 4x HDMI and 4x DP ports
• USB-C charging port for smartphones and tablets (30W)
• Ultra-fast Gen2 USB-C port with data transfer speeds up to 10 Gbps
• 3x USB 3.0
• LAN port with up to 2.5 Gbps (10/100/1000/2500 Mbit)
• 3.5 mm audio/mic port
• 1x SD/microSD slot
• Laptop power supply up to 100 W
• Docking station on/off button
• Support for installation behind a monitor

Manuals

• Datasheet
• Quick Start
• Amendment to user manual (ErP 2019/1782)

Drivers

• Windows
• MacOS
• Ubuntu
• Android (external link)

FAQ

Question: My video output (HDMI, DisplayPort, DVI…) does not work after connecting to my MacBook or after installing DisplayLink drivers.
Answer: Apple has added a new security feature to macOS 10.13 and later that blocks the automatic installation of drivers that use the “kernel” extension. And the DisplayLink driver uses these extensions. To work properly, you need to enable the exception for “DisplayLink Corp”, in your MacBook’s Security Settings. Detailed instructions can be found here:
https://i-tec.cz/en/setup/

Question: I have 2 external monitors with built-in speakers. And when they are connected to the dock, the same sound plays from both of them. Is it possible to set the monitor that will play the sound?
Answer: At the moment, the only option is to turn it off directly in the monitor settings.

Question: After updating the Windows Operating System, the dock is not working.
Answer:
1, Disconnect the docking station/graphics adapter
2, Download and run DisplayLink Installation Cleaner – downloadable in the “Manuals, Drivers” section.
3, Download and install the latest DisplayLink drivers – download in the “Manuals, Drivers” section
4, Connect the docking station/graphics adapter

Question: When I close the lid of my laptop, the laptop shuts down. Can I prevent this from happening?
Answer:
– Windows has a special setting that controls what happens to the laptop when the lid is closed. And this setting needs to be changed. Right-click on the Start button and select Power Options. From the options on the right side, select More Power Settings. A new window will open and from the menu on the left side, select Lid Close Settings and select Do no action.
– For macOS, there are 4 conditions that need to be met to prevent the MacBook from shutting down. The MacBook needs to be connected to power, the external keyboard, mouse and monitor need to be connected. And then the MacBook lid can be closed and only the external monitor can be used.

Question: I can’t set the monitor to 4K 60Hz resolution.
Answer: Please first make sure that both the dock/graphics adapter and the monitor can handle this resolution. Please also make sure that:
– If connected via HDMI, your HDMI cable supports 4K 60Hz. Only HDMI cables version 2.0 and later support this. Also, some monitors/TVs may have an item in the settings that needs to be enabled.
– If connected via DisplayPort, your cable supports 4K60Hz. Only DP cables version 1.2 and later support this. Also make sure you have DP 1.2 selected in your monitor settings. Check your monitor manual in case you don’t know where to look for this setting.

Question: Can a monitor connected via a docking station use nVidia/AMD/Intel graphics technologies? For example, G-sync or FreeSync.
Answer: The docking station cannot use nVidia/AMD/Intel graphics technologies.

Question: With the dock/graphics adapter, is it possible to set the frame rate to 120 Hz (144 Hz, etc.)?
Answer: This is not possible. The docking station can handle a maximum of 60Hz.

Question: Is it possible to connect a touch screen monitor?
Answer: This is possible, but i-tec Technologies cannot provide technical support in this case as this is a monitor manufacturers technology.

Question: The image on the connected monitor is flickering.
Answer: Please try a higher quality HDMI/DisplayPort cable, this may solve your problem.

Question: Can I use an adapter to convert the signal from DVI/HDMI to DisplayPort?
Answer: You can convert the signal from HDMI to DisplayPort, but only if you use an active (powered) adapter.
Therefore, you cannot use a passive (non-powered) cable/adapter under any circumstances. Passive cables/adapters can only convert DisplayPort signals to HDMI.

Question: The USB/Thunderbolt 3 cable is too short for my needs. Can I use a longer cable from another manufacturer?
Answer: Yes, it is possible. Please refer to the table below. Where you can see the maximum cable lengths according to the USB/Thunderbolt 3 specifications. Longer cables may not work properly.
Also, for USB-C and Thunderbolt 3 cables, you need to make sure they support DisplayPort Alt Mode (UBS-C only) and Power Delivery (USB-C and Thunderbolt 3) profiles. If the dock requires them for its operation.
In case you are not sure, you can contact our technical support: support@itecproduct.com

Question: What is the function of the Power button if I cannot turn the laptop on/off with it?
Answer: The power button is used to turn the docking station on/off.

Question: I have speakers/headphones connected in the audio jack of the dock, but they do not play any sound.
Answer: Right click on the Start button and select Settings. From here, select System and from the menu on the left side, select Sound and change Output Devices here.

Question: I use a docking station in my office/company and when I plug the Ethernet cable into the docking station, it is not possible to connect to the internet/local area networks. But when I plug this cable into the LAN connector on my laptop, everything works properly.
Answer: In some cases, companies restrict Internet/local network connections to network elements with a known MAC address (each LAN connector has its own MAC address).
You can work around this by either manually changing the MAC address of the LAN connector in the docking station, or you can use our i-tec Docker Pro software (for Windows) to clone the MAC address from your laptop to the docking station. i-tec Docker Pro is free and can be downloaded from our website.
https://i-tec.cz/produkt/dockerprosw/

Question: I have a laptop with a Thunderbolt 3 or USB-C port, yet the laptop won’t charge.
Answer: According to the Thunderbolt 3/USB-C specifications, powering the laptop is only optional. Not all laptops allow this option, especially laptops with power supplies over 100W. Also, some manufacturers restrict/block charging from docks/adapters not made by that manufacturer. If you are unsure if your USB-C port meets these requirements, please contact either the device manufacturer or our technical support: support@itecproduct.com.

Question: I have a laptop with a USB-C/Thunderbolt3 port, yet the laptop won’t charge.
Answer: According to the USB-C/Thunderbolt3 specifications, powering the laptop is only optional.
Not all laptops allow this option, especially laptops that come with a power supply that allows your laptop to charge more than 100 watts.

Question My external monitor does not wake up when I wake my laptop from sleep.
Answer Try changing the monitor input setting from AUTO to a fixed monitor input.
If after a long time the automatic search for an active port does not find any input,
the monitor may go to sleep so that it no longer responds to the signal from the docking station port.

Question: Does this dock/graphics adapter support audio signal transmission via HDMI or DP?
Answer: Yes, if your monitor (projector) includes integrated speakers, audio signal transmission via HDMI or DP cable is possible. However, you need to change the default audio playback device in your OS settings.

Question: I connected a standard analog microphone to the dock’s combined audio port, but the microphone doesn’t work. Why?
Answer: The combined (TRRS) audio port is not compatible with standard analogue microphones.

Question: What are the primary graphics card requirements for use with the graphics chipsets in i-tec graphics adapters and docking stations?
Answer: The graphics chipsets in i-tec products are secondary (additional) graphics cards in the PC.
They need to have a primary graphics card installed to work.
Note for Windows 10 and later: Intel, NVidia, ATI/AMD, VIA. It cannot work with SiS or Matrox graphics cards.

Question: Can I keep my product running permanently (24 hours a day, 7 days a week)?
Answer: Theoretically yes, however, continuous operation is not suitable for the durability and reliability of the product. As with any other device that contains active on-chip components equipped with software or firmware utilities, docking stations should be rebooted once in a while, especially at points where connected devices alternate (typically hot-desking and hot-plugging), to avoid potential problems and to keep operation trouble-free. The ideal or recommended usage scenario would be to reboot or shut down the product at least 3 times a week. Docking stations that do not feature an ON/OFF button can be turned off by unplugging the power supply unit.

Question: On my MacBook 13″/15″ 2016 and later, my WiFi or Bluetooth stops working, or USB 3.0 devices connected to the dock disconnect. Where is the problem?
Answer: This problem is caused by interference in the 2.4GHz band. A possible solution is to connect the dock to the Thunderbolt 3 (USB-C) port on the Mac on the left side closest to you or use the ports on the right side. These ports are located farthest from the WiFi antenna. Another solution is to use the 5GHz band and place the dock as far away from your Mac’s monitor as possible. For more information, see here: https://support.apple.com/en-us/HT201163

Question: I have your device and the video transfer is not working.
Answer: Your device must meet the system requirements, especially DP Alt. mode support on the USB-C port. In case you are unsure about DP Alt. Please contact either the device manufacturer or our technical support at: support@itecproduct.com.

Question: Why does only mirroring or only one video output work on my MacBook?
Answer: Unfortunately, macOS does not support MST and is only capable of mirroring to both outputs, or only one can work.

Question: The image through the dock is flickering.
Answer: If you are experiencing this phenomenon, you may just have the monitor refresh rate set incorrectly. If your refresh rate is set to 59 Hz, please set it to 60 Hz.

Question: Is it possible to charge HP laptops equipped with Thunderbolt 3 technology with this docking station?
Answer: Hewlett-Packard has implemented a proprietary technology in some of its notebook models that allows charging only when using genuine HP docks. Please check your laptop’s compatibility with your dealer or contact HP Technical Support.

Question: Do I need to install drivers before using the dock?
Answer: For macOS and Windows 8.1 and 10, the operating system automatically downloads and installs all necessary drivers. In the case of Windows 7, you will need to manually install the drivers for the network card and USB 3.0 hub yourself.

Question: Can I plug another USB-C DP Alt into the USB-C port of the dock? Can I connect a USB-C USB-C port to a USB-C-C USB-C port with a USB-C USB-C USB-C port?
Answer: In the case of the USB-C DP Alt. You cannot use multiple adapters by connecting them in series.

Question: LAN connection is not working on my Android.
Answer: Ethernet connection support must be supported directly by the tablet manufacturer. You can easily check for support in the settings – “Network Connections” – “Other Networks” – and the “Ethernet” entry must be there.

Question: Everything works for me, but it only shows a speed of 10 Mbps, where is the problem?
Answer:Check all cabling between the PC/NB and the active element and tighten the RJ-45 connectors. It also helps to replace the Ethernet cable between the adapter and the active network element (hub, switch, router) with a certified one. Setting a specific value (instead of Auto Negotiation) in the properties of the network adapters, the Speed & Duplex item may also be a solution.

Question: Can I use this device on Linux?
Answer: Yes, the docking station supports Linux. Please make sure your distribution is up to date. The dock uses drivers that are included with the OS – drivers should already be integrated in all current distributions. But unfortunately due to the large number of distributions it is impossible to test all distributions.

Question: Where can I download DisplayLink drivers for ChromeOS?
Answer: There is no need to download or install drivers for ChromeOS. They have been included with ChromeOS since R51. Just plug in the dock.

Question: I’m using ChromeOS and the image on my external monitor is not smooth/blurry.
Answer: In this case, the problem is with an underpowered CPU. In most cases, ChromeOS laptops use less powerful processors and the DisplayLink software uses the CPU exclusively for calculations.

Question: I have a ChromeOS laptop with two external 4K monitors, is there any way to set fullHD resolution on both monitors?
Answer:Unfortunately, at the moment you can only set the resolution for one monitor on ChromeOS. The second monitor is set to the maximum possible (native) resolution.

Question: Can I use this dock on Linux?
Answer: Yes this dock can be used on Linux.
Only Ubuntu is officially supported from Linux distributions. But you can download drivers on the internet that have been modified by the Linux community for many other distributions.