i-tec DockMate, Software for managing Intelligent docking stations (Windows version)

Resolution

Description

This software tool allows full management of docking stations with product codes CAINTGDUAL4KDOCPD, C31INTGTRI4KDOCPD and TB4INTGDUAL4KDOCPD

The main features of the i-tec DockMate:

• Detailed information about each docking station, including the possibility to control them. This tool displays all docking stations and allows the administrator to:
  • Turn the docking station on and off remotely (in case of remote shutdown, the user is not able to turn it on by himself)
  • Switching on and off of the individual ports of the docking station (USB ports, video ports, LAN); if they are switched off, they cannot be used by the user
• The administrator has a perfect overview of the current status of the docking stations in terms of firmware updates. If necessary, the firmware can also be upgraded, for one or more docking stations at a time.
• Option to automatically power off the dock when disconnected from the host

Flexible Licensing Options to Fit Any Business Size

Choose from three license tiers based on the volume of your purchase:

• SMB License (Part No. INTGWINDOCKLICSMB) – for purchases of 10 or more licenses
• Medium License (Part No. INTGWINDOCKLICMED) – for purchases of 200 or more licenses
• Large License (Part No. INTGWINDOCKLICLRG) – for purchases of 1000 or more license

NOTE: The docking stations function fully even without the management software — the only difference is the absence of remote management capability.

To use the software, you must have a number of licenses equal to the number of docking stations that will be remotely managed (licenses can be purchased anytime)

Try Before You Buy — Free DockMate Trial

Experience the benefits of i-tec DockMate with a free trial version that lets you manage up to two docking stations. Need more? Simply upgrade with additional licenses as your needs grow.

Please note: Free technical support is not included with the trial version.

Manuals

• Datasheet
• Quick Start

FAQ

Question: Can I use the DockMate software with operating systems other than Windows 10/11?

A: Unfortunately, the DockMate software is only compatible with Windows 10 and 11. It is not designed to work with other operating systems.

Question: I cannot install the DockMate software on my Windows 10/11 laptop.

A: Please ensure that you have administrative privileges on your laptop, as installation requires them. Also, make sure that all Windows updates are installed. For further assistance, please contact our support team at support@itecproduct.com.

Question: The docking station is not detected by the DockMate software.

A:

· Ensure you are using one of the supported intelligent docking station models: C31INTGTRI4KDOCPD, CAINTGDUAL4KDOCPD, or TB4INTGDUAL4KDOCPD. Other i-tec docking stations are not compatible with the DockMate software.

· Make sure the docking station is properly connected to the laptop.

· The DockMate software requires an Ethernet connection. Ensure an Ethernet cable is connected to the docking station’s LAN port for it to be detected.

· For further assistance, please contact our support team at support@itecproduct.com.

Question: The intelligent docking station is detected by the DockMate software but cannot be added to the DockMate software.

A: This usually indicates that the docking station is currently managed by a different DockMate installation. To resolve this, perform a factory reset: hold the ON/OFF button for at least 5 seconds until the LED starts blinking rapidly. Once it begins blinking, press the ON/OFF button once to complete the reset.

Question: The DockMate software allows adding only two intelligent docking stations to the management. How can I add more?

A: The free version of DockMate supports management of up to two intelligent docking stations. To add more, you will need to purchase an extended license. To buy licenses, please contact your professional IT solutions and services provider, or reach out to i-tec Technologies (www.i-tec.pro/dockmate).

Question: The intelligent docking station was added to the DockMate software, but its status is shown as offline.

A: This indicates that the docking station is not currently connected to the network. Please check that the Ethernet cable is securely connected to the docking station.

Question: The firmware update was not successful.

A: To resolve this issue, perform a factory reset: press and hold the ON/OFF button for at least 5 seconds until the LED starts blinking rapidly. Once it begins blinking, press the ON/OFF button once more to complete the reset. After the reset is complete, try updating the docking station’s firmware again.

Question: The DockMate software does not detect the exact model of connected USB devices or external monitors.

A: The DockMate software cannot identify the specific models of connected USB devices or monitors. It can only detect whether a particular port is currently in use.

Question: The DockMate software does not shut down idle docking stations even when the energy-saving feature is enabled.

A: For the energy-saving feature to work correctly, the docking station must be disconnected from the laptop.

Question: Can I manage the docking stations with the DockMate software from a different network?

A: No, the DockMate software must be installed and used within the same local network as the docking stations intended for management. Remote management over different networks is not supported

Question: I cannot control ports on the TB4INTGDUAL4KDOCPD, why is that?

A: Unfortunately, the design of the Thunderbolt interface does not support this type of port management functionality.

In case of any issue with the DockMate software please contact our support department at support@itecproduct.com